We’ve
Been Plumbing In The Louisville And Southern Indiana Areas
For Over 25 Years…And We Treat Our Customers Just
Like Family! |
Customers
WE WILL SERVE our customers with integrity, competence
and objectivity.
WE WILL DELIVER to our customer all that we promised through
value-added services.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail
and gather significant facts to gain an understanding of
the problems, the scope of assistance needed, and the possible
benefits our service and technical recommendations may
provide our customers.
WE WILL RESPECT each customer’s home and property
and leave them as clean or cleaner than we found them. |
 |
Employees
WE REGARD our employees’ satisfaction as important
as customer service and company profitability. We
subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to
each job in accord with their experience, knowledge
and expertise.
WE WILL FOSTER training for all our employees on
an on-going basis to improve and uphold high performance
standards.
|
|
Professional Responsibility
WE WILL PERFORM jobs for which we are qualified by our experience
and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform.
If needed we will take care of callbacks with a minimum of inconvenience
to our customer.
WE WILL stand behind our work.
WE WILL NOT provide services to a customer under terms or conditions
that might damage or compromise the integrity of our trade and
profession.
WE WILL follow the Golden Rule.
WE WILL NOT advertise our service in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior
toward those we serve, our fellow contractors,
our own employees, our suppliers and the public at large.
Earnings
WE WILL AGREE with our customers independently and in advance
on the basis for our fees. Our fees will be commensurate with
the quality of the services we deliver and the responsibility
we accept.
WE WILL MAKE it our moral imperative to maintain a profitable
business as a part of our responsibility to our employees and
our families.
WE WILL BE MINDFUL of the honest value received by the customer
and our right to an ethical profit.
Social Responsibility
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing
knowledge of new environmental developments and technological
advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics. |
